Privacy Policy

Perimenopause  Support is run by Bonnie Williamson at Chestnut Hypnotherapy and is committed to ensuring that your privacy is protected.

This a confidential service. Details of the GDPR Policy are discussed at the Initial Consultation. The service is GDPR compliant. 

What personal information do I collect from this website?

I receive, collect and store any information you enter on my website. I may collect and store your name and contact information (telephone number, email address, address) on this website so that I can understand your needs and provide you with a better service. In addition, I may collect and store other information such as comments and feedback.

How do I collect and use your information?

When you contact me via the website, I will collect and store your contact information (name, email address, telephone number, address) so that I can respond to your message.

I will only ever store your personal information for the time I need it. I will always ask for your consent before adding you to my contact database.

I collect and use your information to provide safe and appropriate hypnotherapy support. This is based on my legitimate interests as a therapist providing care. 

Some information you share may relate to your health and wellbeing. This is treated as sensitive data and handled with additional care and confidentiality.

How I store, share and disclose my site visitors’ personal information?

This website, hosted by GoDaddy, collects personal data when you visit this website, including:

1. Information about your browser, network and device
2. Webpages you visited prior to coming to this website
3. YourIP address

GoDaddy needs the data to run this website, and to protect and improve its platform and services. GoDaddy analyses the data in a de-personalised form. I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so. 

I also use trusted third-party systems to support my work, including Calendly (bookings), Mailchimp (email communication), ThriveCart and Payhip (payments and products), and Halaxy (secure client records). These systems only receive the information necessary to perform their role and are required to keep your data secure.

 I may also use secure AI-assisted note-taking tools, including Halaxy AI Scribe and Heidi, to support accurate record keeping. These tools are used only for the purpose of documenting sessions and are used in line with confidentiality and data protection requirements.

I will ask for your consent before adding you to any email communication list.

What are your rights?

You have rights relating to my storage and use of your personal data including:

1. The right to be forgotten – where you can ask me to delete all personal data relating to you
2. The right to object – you can say no to certain data use (such as profiling for marketing purposes)
3. The right to rectification – you can ask us to have incomplete data completed
4. The right of access – you have the right to know what data is being processed and how.

If you have any concerns about how your personal information has been used, you can contact me directly. I will acknowledge your concern within 30 days and respond as soon as possible.

You also have the right to raise a complaint with the ICO if you are unhappy with the way I have collected, stored or used your personal data. 

Use of cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

These functional and required cookies are always used, which allow GoDaddy, my hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this site only when you acknowledge the cookie banner. I use analytics cookies to view site traffic, activity, and other data.

Changes to this Privacy Notice

I reserve the right to modify this privacy notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 

If I make material changes to this notice, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.

Information Governance Policy

I have an in depth Information Governance Policy which is available on this website. It is at the bottom of the page. You can also view it here. 

However all clients are sent a copy of the policy when they sign up for therapy.